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For Women, By Women, Helping Women

Customer Service

 
 

POLICY | PERSONAL INFORMATION —



 PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Simple + Suite website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@simple-suite.com.

 

SHIPPING | RETURNS —



Shipping

Standard orders are shipped within 1-3 business days from Atlanta, Georgia. All domestic orders over $100 ship for free. We are currently not shipping internationally, but hope to be adding international shipping soon!

Please be sure to double check your billing and shipping address when placing an order. Simple + Suite is unable to reroute packages once shipped. If your package gets lost in transit, we will do everything we possibly can to assist you. Simple + Suite cannot be held responsible for lost or stolen packages. Sadly we cannot cancel orders after they have been placed unless there was a mistake on our end.

Returns

We hope you love your purchase from Simple + Suite! However, domestic returns of unworn and unused items will only be accepted within 14 days of receipt for refund or store credit. Intimates, swimwear, socks, beauty, one of a kind and sale items marked Final Sale cannot be returned. Items must be in their original condition with all tags still attached.

Initial shipping fees are non-refundable unless the product is determined to be defective or damaged. Simple + Suite reserves the right to refuse any return.

We recognize that returns are important to our customers. However, where we determine in our sole discretion that a customer is returning an unreasonable number of purchases, we may cancel or restrict the customer's orders.

If your order meets the requirements above, please email hello@simple-suite.com to begin your return request.

 

TERMS OF USE —



TERMS OF USE

Welcome to the Simple + Suite website (the “Website”). Please review the following basic terms that govern your use of and purchase of merchandise from this Website. Please note that your use of this Website constitutes your agreement to follow and be bound by these terms (the "Agreement").

We may from time to time change the terms that govern your use of this Website. Your use of the Website following any such changes constitutes your agreement to follow and be bound by the terms as changed.

SITE CONTENT

Unless otherwise noted, the Website and all materials on the Website, including text, images, illustrations, designs, photographs, video clips and other materials, and all registered and unregistered rights in such materials provided under intellectual property law or similar laws under any jurisdiction in the world (collectively, the "Contents"), are owned, controlled or licensed by Simple + Suite.

This Website and its Contents are intended solely for your personal, noncommercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software.

All user comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Simple + Suite on or through this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, "Comments") shall be and remain the property of Simple + Suite..

ERRORS, INACCURACIES AND OMISSIONS

Occasionally the Website may present information containing typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, or availability. Although we make reasonable efforts to ensure that the Website is current and contains no errors or inaccuracies, we make no representations, warranties or guarantees that the Contents included in the Website will be error-free or completely accurate or current at all times, or at any time. We reserve the right at any time in our sole discretion and without notice to correct any errors, inaccuracies or omissions to the Contents on the Website.

DISCLAIMER

We provide this Website "as is," and without any warranties or implied terms of any kind, whether express or implied, including but not limited to warranties of title, merchantable quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the Website is for your general information purposes only and does not constitute advice. Simple + Suite expressly disclaims any duty to update or revise the Contents of the Website, although we may do so at any time, with or without notice.

RIGHT TO MODIFY, SUSPEND OR DISCONTINUE THE WEBSITE

We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Website, any user's access to the Website or part of the Website, or any service, Contents, feature or product offered through the Website, with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Website, or of any service, Contents, feature or product offered through the Website.

EXCLUSION OF LIABILITY

Your use of the Website is at your sole risk, and you assume full responsibility for any costs associated with your use of the Website. Goodwin will not be liable for any damages of any kind related to your use of the Website. You agree that your sole remedy in the event of any problem with your use is to cease using the Website.

In no event will Simple + Suite or any of its employees, agents, representatives or their respective successors and assigns be liable for any loss or damages whatsoever arising out of or related to access to or use of the Website or any other website linked to the Website or the contents, regardless of whether such loss or damages are based on warranty, contract, tort (including negligence), strict liability, products liability or other theories of liability, and whether or not Goodwin has been advised of the possibility of such damages, including without limitation liability for direct, indirect, special, punitive, incidental or consequential damages.

GENERAL

The waiver of any provision of this Agreement will not be considered a waiver of any other provision or of Simple + Suite’s right to require strict observance of each of the terms herein. If any provision of this Agreement is found to be unenforceable or invalid for any reason, that provision will be severable, and all other provisions will remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Website.